Contact & Support
We're here to help! Choose the right contact method for your needs.
General Support
Questions about your order, video generation, technical issues, or general inquiries.
📧support@videos.birthdayvideomagic.com⏱️ Response time: Within 24 hours
Refund Requests
Request a refund for technical failures or service errors. Include your order ID and reason for refund.
💳refund@videos.birthdayvideomagic.comImportant: Refund requests must be submitted within 24 hours of purchase. See our Refund Policy for eligible cases.
Privacy & Data Requests
Questions about data collection, privacy policy, GDPR requests, or data deletion.
🛡️privacy@videos.birthdayvideomagic.comWe take your privacy seriously. See our Privacy Policy.
Important: 7-Day Video Deletion
All videos are automatically and permanently deleted 7 days after creation. Please download your video immediately after receiving the email notification. We cannot recover deleted videos or provide refunds for expired downloads.
Frequently Asked Questions
How long does video generation take?
Most videos are generated within 4-6 minutes. You'll receive an email notification when your video is ready.
What if I entered the wrong information?
Please contact support@videos.birthdayvideomagic.com immediately before video generation completes. We may be able to cancel and restart the order.
Can I get a refund if I don't like the video style?
No, refunds are only provided for technical failures or service errors, not stylistic preferences. Please review our Refund Policy for details.
My download link expired. Can you resend it?
Unfortunately, no. All videos are permanently deleted after 7 days with no exceptions. We cannot recover or regenerate deleted videos. Please download immediately upon receipt.
What video formats and resolutions do you offer?
We offer 720p and 1080p resolution in both 16:9 (landscape) and 9:16 (portrait) aspect ratios. Videos are delivered in MP4 format.
Is my payment information secure?
Yes! All payments are processed securely through Stripe. We never store your credit card information. Stripe is PCI-DSS Level 1 certified, the highest level of payment security.
📅 Support Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: 10:00 AM - 4:00 PM EST
Emails received outside business hours will be answered on the next business day.